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ICT Customer Support Officer Australia

ICT Customer Support Officer Australia ANZSCO 313112:

  • Are you an  ICT Customer Support Officer? Are you planning for Australian immigration?
  • If you would like to immigrate to Australia as an  ICT Customer Support Officer   , you will need to first decide which visa would be a suitable visa for you to apply.
  • Please check if your selected occupation is on any one of the skilled occupation lists
  • If your occupation is on any one of the lists, you may be eligible to apply for an Australian migration visa.

ICT Customer Support Officer Australia ANZSCO 313112:

Description

Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

Skill Level

2

Alternative Titles

  • ICT Help Desk Officer
  • ICT Help Desk Technician
  • Systems Support Officer

Specialisations

  • Network Support Technician
  • Operator Command Support Systems (Army)

Group: 3131 ICT Support Technicians

Description

provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

Tasks

  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users’ requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems
  • may work in a call centre

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia: AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) In New Zealand: NZ Register Diploma (ANZSCO Skill Level 2) At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

Occupations in this Group

  • 313111 Hardware Technician
  • 313112 ICT Customer Support Officer
  • 313113 Web Administrator
  • 313199 ICT Support Technicians nec