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ICT Customer Support Officer Australia ANZSCO 313112:
Description
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Skill Level
2
Alternative Titles
Specialisations
Group: 3131 ICT Support Technicians
Description
provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Tasks
Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia: AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2) In New Zealand: NZ Register Diploma (ANZSCO Skill Level 2) At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.
Occupations in this Group