Privacy Policy

Privacy Policy

At Visa Help Australia Pty Ltd we are serious about privacy and the security of your information. We are committed to protecting the personal information that we hold about you.


Collection of information

Visa Help Australia Pty Ltd will collect personal information that is reasonably necessary for us to assess your situation and provide you with our services. The kind of personal information we collect and hold will depend upon the type of services that you request from us and may include: your name, date of birth, address, contact details and relevant identification and personal documents including marriage certificates, police clearance certificates and immigration information.


How information may be collected

Visa Help Australia Pty Ltd will collect your personal information in a number of ways including, but not limited to:

  • directly from you (or your authorised relative or friend), such as when you provide the information by phone, email or in a form;
  • from other migration agencies where permitted by law; and
  • from third parties as required in order to act as your migration agent.


How your personal information may be used

Visa Help Australia Pty Ltd may use your personal information for the purpose of providing the visa services you have requested, as well as for related purposes such as to:

  • verify your identity or transactions which you may enter into with us;
  • administer and manage the provision of our products and services;
  • respond to queries, complaints or to provide you with our general customer services;
  • provide relevant immigration related agencies of your relevant information as required;
  • comply with Visa Help’s risk management policies and procedures; or
  • train our staff.


We will not, however, use your personal information other than for:

  • a purpose you would reasonably expect;
  • a purpose required or permitted by law; or
  • a purpose otherwise authorised by you.


Other service providers associated with Visa Help Australia Pty Ltd

We may contract out some of our administrative and support functions such as information gathering, identification verification and other back office related functions to external contractors from time to time. Only information necessary for the contractor to carry out their function will be provided and will be subject to confidentiality clauses in the relevant services agreement.


Storage and security of information

Visa Help Australia Pty Ltd  stores personal information in a combination of computer storage facilities, paper-based files and other records. We will take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Your personal information will not be sold to anyone.

Once personal information is no longer required to be retained, it could be destroyed.


Changes to our Privacy Policy

Visa Help Australia Pty Ltd may make changes to this Privacy Policy from time to time for any reason and will make concerted efforts to update the website in a timely manner.


Contacting us

If you would like more information about how we manage your personal information, please contact us at:







This is what some of our clients have said in summary about our Australian Immigration services:

  • “Anna is a friend in need and an immigration agent with supreme proficiency: a reliable professional, fully confident, sincere and amicable gentleman”
  • “A very personalized professional assistance…”
  • “Highly knowledgeable, proactive and willing to go the extra mile to get job done”
  • “I believe the visa was only granted due to the hard work and dedication Anna put into my application.”
  • “His response and way of working towards queries resolutions was outstanding.”
  • “I would highly recommend his service where you will be guaranteed 100% .”
  • “Anna means big brother and he is one of the most trusted and honest people I have communicated with”
  • “Very professional, knowledgeable and timely”
  • “Dr. Anna is the best possible person you can trust…Very Professional, ethical, fast and responsive…”
  • “Best Visa Advisor!!!”
  • “My words cannot describe the gratitude for your services”
  • “He is very thorough and professional in his approach!”
  • “Anna was wonderful, helping me and my employer with my RSMS”
  • “Anna has always been very approachable and patient in answering all my questions. He is very knowledgeable and a very friendly person. His approach toward the case is very honest and professional.”
  • “He is a motivated and responsible person with a high degree of integrity.”
  • “We could not have been more impressed with the standard and quality of your service.”
  • “Looking for a guide to help you file Permanent Residency in Australia – Anna beats everyone in all aspects!!”
  • “He is a very professional person whom we can trust.”
  • “Anna is the most patient migration agent I have ever met.”
  • “I am absolutely delighted with his professional advice and prompt response to my queries”
  • “Visa help Australia is undoubtedly the best Immigration Services for Australia & Dr. Annathurai is one of the best immigration consultants”
  • “I could not have imagined any other agent other than Anna to handle my case. He is very professional and extremely fast.”
  • “He was extremely thorough, knowledgeable and professional every step of this process”
  • “A true, genuine and honest person!!!”
  • “Professional with a personal touch”
  • “He is a very genuine and honest individual and I’d highly recommend Dr. Anna”
  • “A trusted partner in your pursuit and a thorough Professional – He is more concerned about the timeliness on your VISA application than you would be worried about it. “
  • “Anna has always delivered clear, concise, accurate, timely information and realistic options”
  • “He is very professional and very honest.”
  • “Anna is very professional, honest and a hard worker”
  • “Anna always patiently answered all my queries…”
To read other testimonials: please visit our testimonials page