Switchboard Operator Australia

Switchboard Operator Australia ANZSCO  561611:

  • Are you a Switchboard Operator? Are you planning for Australian immigration?
  • If you would like to immigrate to Australia as a Switchboard Operator, you will need to first decide which visa would be a suitable visa for you to apply.
  • Please check if your selected occupation is on any one of the skilled occupation lists
  • If your occupation is on any one of the lists, you may be eligible to apply for an Australian migration visa.

Switchboard Operator Australia ANZSCO 561611:

Description

Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Skill Level

5

Alternative Titles

  • Telephone Operator

Group: 5616 Switchboard Operators

Description

operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

Tasks

  • operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • responding to callers’ inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
  • investigating operating system problems and informing maintenance services
  • alerting emergency services when required
  • recording details and determining charges for designated types of calls
  • may monitor the efficiency of systems and maintain service sampling records

Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.
In Australia:
AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

In New Zealand:
NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

Occupations in this Group

  • 561611 Switchboard Operator